Care and Maintenance

Care and Maintenance

• ・Natural stones such as diamonds are very lipophilic, and sebum and other dirt can easily adhere to them. Handling them with bare hands may dull their shine, but basic cleaning will restore their brilliance. Please contact the store where you purchased the item for more information.
• ・Pearls, coral (including resin stones), shells, and other natural stones will deteriorate or discolor if left exposed to perspiration, sebum, cosmetics, perfumes, or fruit juices.After use, gently wipe your jewelry with a soft, dry cloth before storing it.
• ・Exposure to heat, UV rays, or humidity may deteriorate or discolor the product. Avoid prolonged exposure to sunlight, high temperatures, and humidity.
• ・Avoid wearing your jewelry when taking a bath, in a hot spring, and while in the ocean or a pool.
• ・Store your pieces of jewelry individually to avoid impact damage and scratches. When traveling or going out, wrap each piece individually or use a jewelry pouch which can store your jewelry indivisually to carry them.

Resizing a ring

Requests for ring resizing are accepted as part of our repair service.For more information, please contact us via our contact form.
※For resizing, please send your sales Certificate (enclosed with your item at the time of purchase) together with your ring. We cannot perform resizing without the Certificate.

※We may not be able to accept some items depending on the item’s condition and the type of repair. Thank you for your understanding.
※The resizable sizes differ by product. Please refer to the details on the product pages of our website.

Jewelry repair service

As a general rule, we charge for the repair of purchased products.For more information, please contact us via our contact form.
※For quality control reasons, we do not accept repairs for products purchased or repaired at places other than AHKAH stores and authorized retailers.
※If you request a repair, please send both the product and the sales Certificate to us.We cannot perform repairs without the Certificate.

※We may not be able to accept some items depending on the item’s condition and the type of repair. Thank you for your understanding.
※Please note that shipping costs are the responsibility of the customer.