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CARE AND REPAIR
Precautions for wearing
Jewelry is very delicate and needs to be treated with care.
All types of metals and gemstones can deteriorate over time or be damaged based on how they are worn, rough handling, and effects from external environments such as weather or contact with the skin. Metal fatigue is caused when metal is slightly and sometimes unknowingly stressed while putting on your jewelry or taking it off, driving a car or riding a bicycle, and carrying luggage. Depending on how the item is used, it may be distorted or a stone might come off even after a few uses. We encourage you to take good care of your jewelry and recommend having your jewelry checked at least once a year with our paid maintenance service.
If your skin feels irritated while using your jewelry, remove it immediately and consult a doctor.
Avoid wearing your jewelry in places with high temperatures such as saunas, or extremely cold places such as ice skating rinks or while skiing, as this may lead to burns or frostbite. Also please refrain from wearing jewelry when exercising or sleeping as it may lead to unexpected accidents.
Care and Maintenance
・Natural stones such as diamonds are very lipophilic, and sebum and other dirt can easily adhere to them. Handling them with bare hands may dull their shine, but basic cleaning will restore their brilliance. Please contact the store where you purchased the item for more information.
・Pearls, coral (including resin stones), shells, and other natural stones will deteriorate or discolor if left exposed to perspiration, sebum, cosmetics, perfumes, or fruit juices.
After use, gently wipe your jewelry with a soft, dry cloth before storing it.
・Exposure to heat, UV rays, or humidity may deteriorate or discolor the product. Avoid prolonged exposure to sunlight, high temperatures, and humidity.
・Avoid wearing your jewelry when taking a bath, in a hot spring, and while in the ocean or a pool.
・Store your pieces of jewelry individually to avoid impact damage and scratches. When traveling or going out, wrap each piece individually or use a jewelry pouch which can store your jewelry indivisually to carry them.
Resizing a ring
Resizing of a ring can be requested at the store of purchase. For more information, please contact the store where you purchased the ring.
If you purchased your jewelry on the official AHKAH online store, resizing and repairs can be accepted at our directly managed AHKAH stores. Please contact your nearest store by phone.
Click here for our store list and phone numbers. (If you purchased your product from a different online shopping mall, please contact the site you purchased from.)
<Price list for resizing a ring>
| Resizing | Price |
|---|---|
| First time (within one year of purchase) | Complimentary |
| First time (one year or more after purchase) | 5,500 yen(consumption tax included) |
| Resizing for the second time and onwards | 5,500 yen(consumption tax included) |
*Free "first resizing (within one year after purchase)" is applicable to customers who purchase after June 1, 2021.
*Customers who purchase before May 31, 2021 will be charged a fee (¥5,500 including consumption tax) for "first resizing (within one year after purchase)."
*When changing ring size, please bring the sales certificate along with the product. We cannot accept repairs without a sales certificate.
*Please check the notes section of each product page for the range of possible size adjustments.
*When making repairs, please bring the sales certificate along with the product. We cannot accept repairs without a sales certificate.
*Depending on the condition of the product and the nature of the repair, we may not be able to accept your request. Please note.
*For quality control reasons, we cannot accept repairs for products purchased outside of AHKAH directly managed stores or authorized dealers, or for products that have been repaired by someone other than AHKAH.
*Shipping charges may be borne by the customer. Please note.
Repairs for jewelry purchased at AHKAH stores
As a general rule, we charge for the repair of purchased products.
Repairs are available at the store where you purchased the product. For more information, please contact the store where you purchased the product. If you placed your purchase on our online store, please contact your local AHKAH store.
Click here for our store list and phone numbers. (If you purchased your product from a different online shopping site, please contact the site you purchased from.)
* For quality control reasons, we do not accept repairs for products purchased or repaired at places other than AHKAH stores and authorized retailers.
* For repair, please bring your sales Certificate along with the product. We cannot perform repairs without the Certificate.
* We may not be able to accept some items depending on the item’s condition and the type of repair. Thank you for your understanding.
* If shipping costs are required, customer may need to cover them. Thank you for your understanding.
Repairs for jewelry purchased other than AHKAH stores and authorized retailers
For repairing products purchased other than AHKAH stores and authorized retailers, please contact the store you purchased your product from.
* For quality control reasons, we do not accept repairs for products purchased or repaired at places other than AHKAH stores and authorized retailers.
* For repair, please bring your sales Certificate along with the product. We cannot perform repairs without the Certificate.
* We may not be able to accept some items depending on the item’s condition and the type or repair. Thank you for your understanding.
CARE AND REPAIR
Precautions for wearing
Jewelry is very delicate and needs to be treated with care.
All types of metals and gemstones can deteriorate over time or be damaged based on how they are worn, rough handling, and effects from external environments such as weather or contact with the skin. Metal fatigue is caused when metal is slightly and sometimes unknowingly stressed while putting on your jewelry or taking it off, driving a car or riding a bicycle, and carrying luggage. Depending on how the item is used, it may be distorted or a stone might come off even after a few uses. We encourage you to take good care of your jewelry and recommend having your jewelry checked at least once a year with our paid maintenance service.
If your skin feels irritated while using your jewelry, remove it immediately and consult a doctor.
Avoid wearing your jewelry in places with high temperatures such as saunas, or extremely cold places such as ice skating rinks or while skiing, as this may lead to burns or frostbite. Also please refrain from wearing jewelry when exercising or sleeping as it may lead to unexpected accidents.
Care and Maintenance
・Natural stones such as diamonds are very lipophilic, and sebum and other dirt can easily adhere to them. Handling them with bare hands may dull their shine, but basic cleaning will restore their brilliance. Please contact the store where you purchased the item for more information.
・Pearls, coral (including resin stones), shells, and other natural stones will deteriorate or discolor if left exposed to perspiration, sebum, cosmetics, perfumes, or fruit juices.
After use, gently wipe your jewelry with a soft, dry cloth before storing it.
・Exposure to heat, UV rays, or humidity may deteriorate or discolor the product. Avoid prolonged exposure to sunlight, high temperatures, and humidity.
・Avoid wearing your jewelry when taking a bath, in a hot spring, and while in the ocean or a pool.
・Store your pieces of jewelry individually to avoid impact damage and scratches. When traveling or going out, wrap each piece individually or use a jewelry pouch which can store your jewelry indivisually to carry them.
Resizing a ring
Ring size changes can be made at the store of purchase. For details, please contact the store where you purchased the product. Repairs and alterations to products purchased from the official AHKAH Online Shop are available at AHKAH directly managed stores, so please contact your nearest AHKAH directly managed store by phone.
Click here for shop list and phone number. (For products purchased from other mall-type online sites, please use the inquiry desk within each purchase site.)
<Price list for resizing a ring>
| Resizing | Price |
|---|---|
| First time (within one year of purchase) | Complimentary |
| First time (one year or more after purchase) | 5,500 yen(consumption tax included) |
| Resizing for the second time and onwards | 5,500 yen(consumption tax included) |
* Resizing for the first time within one year of purchase: complimentary for customers whose purchase was on or after June 1, 2021.
* Resizing for the first time within one year of purchase: 5,500 yen (consumption tax included) will be charged to customers whose purchase was on or before May 31, 2021.
* For resizing, please bring your sales Certificate (enclosed with your item at your purchase) along with your ring for resizing. We cannot perform resizing without the Certificate.
* The resizable sizes differ by product. Please refer to the details on the product pages of our website.
* For repair, please bring your Certificate along with the product to be repaired. We cannot perform repairs without the Certificate.
* We may not be able to accept some items depending on the item’s condition and the type of repair. Thank you for your understanding.
* Customers with the Certificates for engagement and wedding rings can request complimentary professional cleaning within one year of purchase.
* For quality control reasons, we do not accept repairs for products purchased or repaired at places other than AHKAH stores and authorized retailers.
* If shipping costs are required, customer may need to cover them. Thank you for your understanding.
Repairs for jewelry purchased at AHKAH stores
In principle, repairs for purchased products are available for a fee. In addition, repairs can be done at the store where you purchased the product. Please contact the store of purchase for details. For products purchased from our online store, please contact your local AHKAH retail store. Click here for shop list and phone number. (For products purchased from other mall-type online sites, please use the inquiry desk within each purchase site.)
*For quality control reasons, we cannot accept repairs for products purchased outside of AHKAH directly managed stores or authorized dealers, or for products that have been repaired by someone other than AHKAH.
*When making repairs, please bring the sales certificate along with the product. We cannot accept repairs without a sales certificate.
*Depending on the condition of the product and the nature of the repair, we may not be able to accept your request. Please note.
*Shipping charges may be borne by the customer. Please note.
Repairs for jewelry purchased other than AHKAH stores and authorized retailers
For repairing products purchased other than AHKAH stores and authorized retailers, please contact the store you purchased your product from.
* For quality control reasons, we do not accept repairs for products purchased or repaired at places other than AHKAH stores and authorized retailers.
* For repair, please bring your sales Certificate along with the product. We cannot perform repairs without the Certificate.
* We may not be able to accept some items depending on the item’s condition and the type or repair. Thank you for your understanding.
